Privacy Policy

PRIVACY POLICY

1. Data Controller – Who is responsible for processing your data?

Identity: GLOW® EXPERIENCE with CIF number C49083147 and registered office at AVENIDA NICETO ALCALÁ ZAMORA 11, 28050, MADRID.

For any questions regarding personal data protection or to exercise your rights of access, rectification, objection, deletion, restriction, portability, and data management after death, you may contact our data protection officer:

  • By email to: administration@glowexperienceled.com
  • By postal mail to: AVENIDA NICETO ALCALÁ ZAMORA 11, 28050, MADRID

Domain name: www.glowexperienceled.com

2. Purposes – For what purposes do we process your data?

In compliance with the provisions of the European General Data Protection Regulation 2016/679, we inform you that we will process the data you provide us for the following purposes:

  • To manage the contracting of services carried out through the Platform, including the corresponding invoicing and delivery.
  • To periodically send communications about services, events, and news related to GLOW® EXPERIENCE’s activities via any medium (phone, postal mail, or email), unless otherwise stated by the user or the user objects or withdraws consent.
  • To send commercial and/or promotional information related to the contracted service sector and value-added services for end users, unless otherwise stated by the user or the user objects or withdraws consent.
  • To comply with legally established obligations, as well as verify compliance with contractual obligations, including fraud prevention.
  • To share data with government authorities and agencies when required in accordance with legal and regulatory provisions.

3. Data Categories – What data do we process?

Based on the above purposes, GLOW® EXPERIENCE processes the following categories of data:

  • Identifying data
  • Electronic communication metadata
  • Commercial information data

If the user provides third-party data, they declare that they have obtained consent from said third party and commit to informing them of the contents of this clause, releasing GLOW® EXPERIENCE from any liability in this regard.

Nonetheless, GLOW® EXPERIENCE may carry out verifications to confirm this fact, adopting the appropriate due diligence measures as per data protection regulations.

4. Legal Basis – What is the legal basis for processing your data?

The processing of data for the purpose of sending periodic newsletters about services, events, and news related to our professional activity is based on the explicit consent of the data subject, requested expressly to carry out such processing in accordance with current regulations.

Furthermore, the legal basis for processing data related to offers or collaborations is based on the consent of the user who submits their data, which can be withdrawn at any time. However, withdrawing consent may affect the ability to communicate smoothly or hinder desired processes.

Finally, data may be used to comply with legal obligations applicable to GLOW® EXPERIENCE.

5. Data Retention Period – How long will we keep your data?

GLOW® EXPERIENCE will retain users’ personal data only for the time necessary to fulfill the purposes for which they were collected, provided that consent has not been withdrawn. Afterward, if necessary, the information will be kept blocked for legally established periods.

6. Recipients – To whom will your data be disclosed?

Your data may be accessed by service providers that provide services to GLOW® EXPERIENCE, such as hosting services, marketing tools, content management systems, or other professionals, when such disclosure is required by law or necessary for the execution of contracted services.

ESPACES.APP has signed the corresponding data processing agreements with each of the service providers working with GLOW® EXPERIENCE to ensure that they handle your data in compliance with applicable legislation.

Your data may also be disclosed to law enforcement authorities in cases where there is a legal obligation, as well as to banks and financial institutions for service payments and to public administrations with jurisdiction over the relevant activity sectors as required by current regulations.

7. Information Security – What security measures do we implement to protect your data?

To protect the different types of data referenced in this privacy policy, GLOW® EXPERIENCE will implement the necessary technical security measures to prevent loss, manipulation, disclosure, or alteration, including:

  • Encryption of communications between the user’s device and GLOW® EXPERIENCE’s servers.
  • Encryption of data stored on GLOW® EXPERIENCE’s servers.
  • Other measures to prevent unauthorized third-party access to user data.

In cases where GLOW® EXPERIENCE contracts service providers for platform maintenance outside the European Union, such international data transfers will be regulated in compliance with GLOW® EXPERIENCE’s commitment to the protection, integrity, and security of users’ personal data.

8. Rights – What are your rights regarding your data, and how can you exercise them?

You have the right to obtain confirmation as to whether GLOW® EXPERIENCE is processing your personal data.

Additionally, you have the right to:

  • Access your personal data.
  • Request the correction of inaccurate data.
  • Request the deletion of data when they are no longer needed for the purposes for which they were collected.
  • Request the restriction of processing in certain circumstances, in which case we will only keep them for legal claims or defenses.
  • Object to the processing of your data for reasons related to your personal situation, unless there are compelling legitimate reasons or for legal claims or defenses.
  • Exercise the right to data portability.
  • Withdraw the consent given at any time without affecting the lawfulness of processing based on prior consent.

If you wish to exercise any of your rights, you can do so by contacting administration@glowexperienceled.com.

Finally, you are informed that you may file a complaint with the Spanish Data Protection Agency or other relevant public authorities for any claim related to the processing of your personal data.

9. Changes to the Privacy Policy

GLOW® EXPERIENCE may modify this Privacy Policy at any time, with successive versions being published on the website.

In any case, GLOW® EXPERIENCE will notify users in advance of any changes affecting them so that they may review and accept them as necessary.